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Explore Amway Online

Find out how the Amway website helps you manage your business more efficiently.

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Register as an Amway Business Owner

Register as an Amway Business Owner

We take you step-by-step through the registration process.

Register as a Customer

Register as a Customer

Learn about the customer registration process and start shopping online!

User guides

Knowledge Base

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Registration / Signing in

How do website users who registered before Feb 3, 2020 sign in to the new website?
They simply enter their existing (old) username and password to sign in to the new website.
Do I need to keep my old login ID/username(s)?
FOR USERS WHO REGISTERED BEFORE FEB 3, 2020

YES, if you have registered with Amway before Feb 3, 2020, you will still need it to sign in to the new website.
Additionally, we are in the process of updating our websites and business apps - and rolling out the new technology globally. During the change-over period, if you have international business, you will need to use your previous Amway Online sign in details for the countries and previous apps (e.g. Kiosk) that have not yet been updated. At the end of the roll out, your new Amway ID digital identity will be the only login and username you will need for all your online Amway applications, in every country.

What is the new global Amway identity and Amway ID?

The new Amway identity will in time allow each user to use a single sign-on (Amway ID) and password for ALL Amway digital applications globally.
When signing in to the new website the username field is renamed “Amway ID”. Users who registered before February 3, 2020 type here their old username, while users who registered on the new website use the new Amway ID in the form of a unique email address.
After the transition to the new global identity, planned for a later stage, all users will have a new Amway ID username (a unique email address) and create a password with more strict rules. Following this stage each individual on the same ABO account will have their own Amway ID credentials, enabling the system to provide an improved, more personalized experience.

Why website users who registered before Feb 3, 2020 don't use new Amway ID credentials and global identity functionalities?
To enable existing users to become familiar with the new website and to reduce any possible interruptions to their business, the transition to the new Amway ID and global identity functionality will be completed at a later stage. With the launch of the new website existing users sign in with the same credentials as they did before.
Does the Amway ID replace my Amway ABO number?
FOR USERS WHO REGISTERED ON THE NEW WEBSITE
NO. Your new Amway ID is simply your email address and does not replace your ABO numbers. You will have your Amway ID (email address) linked with ABO number.
How do prospects sign in to the new website?
They need first to register and then sign in with new Amway ID credentials (emaill address + password).
How does a prospect register as an Amway Business Owner (ABO)?
Go to the home page and click the Register button in the top right hand corner. Choose the option to Become an Amway Business Owner and enter your details in the online form. You will need to sign the contract, which you can do online using an e-signature. Note: If an ABO prospect is already registered as a Customer, they need just to upgrade their account and not re-register as an ABO. See the Knowledge base page for more details how to change from Customer to ABO status.
How does a prospect register as a Customer?

There are two ways to register as a Customer:
1. On the home page.
Go to the home page and click the Register button in the top right hand corner. Choose the option to Become a customer, enter your details in the online form and follow the step-by-step process to create your account.
2. During checkout.
Add your chosen products to the shopping cart and proceed to checkout. You will be asked to register as part of the checkout process.

What should I do if I've forgotten my Amway ID (username)?

If you know your contact email address:
1. Click Sign In.
2. Click Forgot Amway ID.
3. Enter your ABO number, click Continue.
4. Enter you Contact email address, click Continue.
5. Go to your email account and locate the email from Amway which contains the reminder of your Amway ID.
6. Click Sign in to my account and sign in using your retrieved Amway ID.
If you do not know your contact email address but know your PIN:
1. Click Sign In.
2. Click Forgot Amway ID.
3. Enter your ABO number, click Continue.
4. Click I don’t know my contact email address.
5. Enter your PIN, click Continue.
6. Your Amway ID is displayed on the screen, click SIGN IN and sign in using your retrieved Amway ID.
You have 5 attempts at entering your PIN, after the fifth unsuccessful attempt you are advised to call Amway.

Why aren't my login details working?
From February 2020 you are using the new Amway website and you sign in using your username and password. You should not experience any issues but if you do firstly follow the process described in answer of the question above.

My account

How I can log in?
To sign in/log in to Amway Online you need to create and use an Amway ID. If you do not have an Amway ID, click Sign In in the top right hand corner of the home page and follow the instructions to create one.
What should I do if I've forgotten my password?
Please follow the steps below to create a new password
1. On the home page, click the Sign In symbol in the top right hand corner of the screen. This will take you to the new Amway ID page
2. Click the Password Help link on the sign-in form
3. Enter your Amway ID (the email address you used when you last signed in). Complete the CAPTCHA check and click Submit
4. Wait for an email to arrive in the account you provided on the form
5. Open the email message and click the Reset My Password button. A form will open on a new internet page
6. Enter a new password into the boxes and click Submit to reset your password Remember: Your new password must have at least 8 characters and contain one letter and one number
7. Done! You will now be able to sign in with your new password. We will send an email message to notify you that the change was successful
Can I change my physical address details?
Yes, you can! Our system allows you to allocate different addresses for delivery and billing. To edit these details simply sign in and select My Account. Then click on My Addresses to add, edit or remove information.
How do I change my Amway ID?
1. Sign in to your account
2. Navigate to the My Account page
3. Click on Login and Security
4. Select Update e-mail or Password.
5. You can change your current email address with an address that is unique to you.

Orders

I am a Customer, can I order products online?

Yes, you can order our products directly online. You will need to register to complete an order. There are two ways to do this:
1. On the home page. Find the Register link in the top right hand corner and click the option to register as a Customer. Then follow the step-by-step process to create an account.
2. During checkout. Add your chosen products to the shopping cart and proceed to checkout. You will be asked to register as part of the payment process.

Website navigation

I can't find the information I need on the page. What I should do?
You need to be signed in to your account to access the full range of information on the site. If you need more help finding information, use the search function at the top of the home page.
Where can I find product deals and promotions?
If you are signed in to your account, you can use the Top Deals button at the top of the home page to discover the latest offers and promotions.
How can I contact Customer services?
You can contact Customer services by:
E-mail: Info-NL@amway.com. Telephone: (+31) (0) 20 203 53 82

Delivery Options & “How to track your parcel”

Where can I receive my order?
It can be sent to an address selected by you (home, work, etc. – never a PO Box) or it can be sent to another ABO directly
Can the delivery country/region be different from the purchase country/region?
No. The delivery country/region must always be the same country/region in which the purchase was made.
How long will my order take to arrive?
Home Delivery DPD Predict - Order All Day - Leadtime 2 - 3 working days
Home Delivery DPD Guaranteee - order before 12:00 noon - receive next working day

p.s. Your order will be handed over to our warehouse for processing as soon as your order is paid and confirmed. Please consider that when your order is part of a group order, the shipping process will only start when all orders are paid and confirmed.

After you've received the order confirmation, this is the moment you can consider the above lead times.
How much do I pay for delivery service?
Please see the Delivery Fees table on the Delivery and Payment Options page
When will I be able to track my order?
After your order has been dispatched from our warehouse, you'll be able to see on Track & Trace that an electronic message has been received by DPD NL.
How does parcel tracking work?
There are multiple option to track your order(s)/parcel(s)
  1. You can look for your tracking number(s) in your order history overview. By clicking on the parcel number you’ll be directed to the DPD BE tracking site. There you’ll find the most up to date status.
  2. When you receive the Order Shipment confirmation by email, this will also contain the parcel number(s) and the direct link to the DPD BE tracking site.
  3. With PREDICT service you’ll be notified by DPD BE via email and/or SMS regarding status updates of your parcel(s).
Can I change the course of the delivery of my parcel(s)?
Yes, when you've selected the DPD PREDICT service you are able to respond interactively regarding your delivery.
  • Change of suggested delivery date
  • Direct your delivery to a pickup point
  • Allow delivery to a safe place on your premises
  • Change of the delivery address
What is the Home Delivery process?
If you have chosen home delivery, we will send you an email confirming that your items have been dispatched (when your order leaves the warehouse), including a tracking number (with a link to the courier's web page) and finally the courier will send you a text message or email to inform you of your delivery.
What is the Sent to other ABO process ?
This process is similar to the normal Home Delivery process, only you’ve selected a different recipient. Our systems do not always allow a message to be sent to this other recipient, therefore it could happen you’ll receive the email/sms updates from Amway and the selected carrier. To update the recipient we suggest to forward the necessary Track and Trace details to this person for a smooth delivery.
What is the Pickup Point Delivery process?
A delivery to a Pickup Point is not possible via the check out process, but when you've requested a delivery via the DPD Predict Service you'll be able to redirect your order to a pickup point as soon as you've received the specific SMS/email from DPD. Within this email you are advised about the different choices you can make including a delivery to a Pickup Point. Your order will be available at this Pickup Point for 7 calendar days before it is being sent back to our warehouse.

Return Support

Is there a charge to return products?
No Amway will pay the costs for the return. Per the installed process you'll be requested to drop your return at the local post office. The given address will allow you to ship the return back without any costs.
How can I make a return?
Returning an order is straightforward
1. Sign in to your account and go to My Office
2. Go to the "Order History" page via My Orders
3. Find the order you want to return and click the Order Details link next to it
4. Click Return and follow the instructions
What will happen if I finally decide to keep the item?
If you finally decide to keep the item please cancel the return under Return Details. Your returns can be found under the Order History and My Returns
When will I receive the refund for my return?
When you've handed over your return order to the local post office, it will take approximately 1-2 working days to reach the local post hub. All Dutch returns are gathered here and forwarded on a daily base to our warehouse in The Netherlands. In this process you can expect your refund between 3 and 5 working days.

Please note: Returns received and processed before the 26th of the month, will be included in the bonus overview of the current month. After that the adjustment will be included in the following month.
Where can I find my receipt/invoice?
Invoices are attached to your shipping confirmation emails. You can also download PDF versions of your invoices from Orders Details which you can access via your My Office. Remember that My Office is available after sign in.