Payment and delivery methods

You can order Amway's products whenever you want. Choose the payment and delivery method that suits you best.
You can order Amway's products whenever you want. Choose the payment and delivery method that suits you best.

Payment options

Direct Debit

Payment will be transfered from your direct debit bank account. You can authorize a bank to pay directly to Amway. Bank Transfer Account Number: Bankgiro 5251-1557.

Credit card

Payment will be made using credit card registered on Amway Online. Manage your defined credit cards in "My credit cards" section.

PayPal

PayPal is an online payment system that acts as an intermediary between an individual and online stores. If you already have a PayPal account, from mid-April you can use this account immediately when purchasing your Amway products. If you do not have a PayPal account and you wish to use this payment option, please go to www.paypal.com and create your own personal PayPal account.

iDeal

Met iDEAL kunt u veilig en gemakkelijk online betalen in de vertrouwde internetbankieromgeving van uw eigen bank (ABN AMRO, ASN Bank, ING, Knab, Rabobank, RegioBank, SNS Bank, Triodos Bank of Van Lanschot Bankiers). iDEAL werkt handig en snel, zonder extra registratie, alles wordt voor u ingevuld en u wordt direct op de hoogte gebracht van de geslaagde betaling.


Delivery options

Home delivery

Define your home and optional addresses in "my addresses" section. You can choose it directly while placing your order. For delivery to your customer please consider the ‘Sent to customer process’ in the FAQs.

One-time address

Insert delivery address directly while placing your order.

Ship to another ABO

Order will be delivered to the default address of the designated ABO.


Delivery Fees

Depending on delivery service and order value, you’ll be charged as per the below:

ServiceThresholdDelivery Fee
Home Deliverytill 70 EURO3.03 EURO
Home Deliverytill 135 EURO1.63 EURO
Home Deliveryover 135 EUROFree Delivery
Home Delivery - next dayAlways8.23 EURO


Frequently Asked Questions

Where can I receive my order?
It can be sent to an address selected by you (home, work, etc. – never a PO Box) or it can be sent to another ABO directly
Can the delivery country/region be different from the purchase country/region?
No. The delivery country/region must always be the same country/region in which the purchase was made.
How long will my order take to arrive?
Home Delivery DPD Predict - Order All Day - Leadtime 2 - 3 working days
Home Delivery DPD Guaranteee - order before 12:00 noon - receive next working day

p.s. Your order will be handed over to our warehouse for processing as soon as your order is paid and confirmed. Please consider that when your order is part of a group order, the shipping process will only start when all orders are paid and confirmed.

After you've received the order confirmation, this is the moment you can consider the above lead times.
How much do I pay for delivery service?
Please see the Delivery Fees table on the Delivery and Payment Options page
When will I be able to track my order?
After your order has been dispatched from our warehouse, you'll be able to see on Track & Trace that an electronic message has been received by DPD NL.
How does parcel tracking work?
There are multiple option to track your order(s)/parcel(s)
  1. You can look for your tracking number(s) in your order history overview. By clicking on the parcel number you’ll be directed to the DPD BE tracking site. There you’ll find the most up to date status.
  2. When you receive the Order Shipment confirmation by email, this will also contain the parcel number(s) and the direct link to the DPD BE tracking site.
  3. With PREDICT service you’ll be notified by DPD BE via email and/or SMS regarding status updates of your parcel(s).
Can I change the course of the delivery of my parcel(s)?
Yes, when you've selected the DPD PREDICT service you are able to respond interactively regarding your delivery.
  • Change of suggested delivery date
  • Direct your delivery to a pickup point
  • Allow delivery to a safe place on your premises
  • Change of the delivery address
What is the Home Delivery process?
If you have chosen home delivery, we will send you an email confirming that your items have been dispatched (when your order leaves the warehouse), including a tracking number (with a link to the courier's web page) and finally the courier will send you a text message or email to inform you of your delivery.
When will I receive the refund for my return?
When you've handed over your return order to the local post office, it will take approximately 1-2 working days to reach the local post hub. All Dutch returns are gathered here and forwarded on a daily base to our warehouse in The Netherlands. In this process you can expect your refund between 3 and 5 working days.

Please note: Returns received and processed before the 26th of the month, will be included in the bonus overview of the current month. After that the adjustment will be included in the following month.
What is the "Sent to customer" process?
When using this delivery method, COD should not be selected by the distributor as the payment method, since there will be no invoice indicating the value of goods within the package. If you select COD for these orders, the order will be processed and shipped, but delivery will not be completed.
This option is only designed for Single Orders as Group Consolidated Orders (GCOs) are shipped to one address. It is a consideration for ABOs, however, that breaking GCOs down into Single Orders instead may incur additional delivery costs.
1. Select “Ship To Customer” delivery option at Amway Online
2. Select one of your customers from the list
3. The delivery address will already be populated but can be changed/updated
4. Goods will be delivered to the address you desire without an invoice in the box
5. An invoice will be delivered to the registered email address of the distributor
What is the Sent to other ABO process ?
This process is similar to the normal Home Delivery process, only you’ve selected a different recipient. Our systems do not always allow a message to be sent to this other recipient, therefore it could happen you’ll receive the email/sms updates from Amway and the selected carrier. To update the recipient we suggest to forward the necessary Track and Trace details to this person for a smooth delivery.
What is the Pickup Point Delivery process?
A delivery to a Pickup Point is not possible via the check out process, but when you've requested a delivery via the DPD Predict Service you'll be able to redirect your order to a pickup point as soon as you've received the specific SMS/email from DPD. Within this email you are advised about the different choices you can make including a delivery to a Pickup Point. Your order will be available at this Pickup Point for 7 calendar days before it is being sent back to our warehouse.
Can I track my order?
Yes you can, for further details and description please look in the FAQ under Delivery Options & How to track your parcel.
Can I remove items from my order?
Yes, as long as you've not confirmed your order you can add and remove items from your basket
Can I cancel my order?
If your order is verified and confirmed, please contact your local customer service department for further advise how to handle the cancellation
What should I do if I receive an incorrect item, an item short or additional item?
Your package(s) are partially picked automatically and partially manually. Unfortunately mistakes do happen. When a mistake has happened to your order, please call or email your local contact center so they'll be able to follow up.
What should I do if I receive a damaged item/order?
Unfortunately it happens that during transportation products and parcels get damaged. To be able to follow up correctly please keep the following in mind which is very helpful to address this with your local carrier:
  • When there is visible damage to your carton, please mark this on the document/handheld when you sign for the parcel.
  • Please note that if no items are damaged, it is very unfortunate that the shipping carton is damaged, but this is one of the purposes of the shipping carton, to protect the items shipped.
  • It is helpful to make a clear picture of the shipping carton and include this in your communication to your local customer service contact.
  • When an item is damaged, please include a picture of the content of the box as well so we have a clear view on how the content has been received. This can be included into your email to your customer service contact as well.
  • Your notification is time sensitive, please report your findings within 7 calendar days to your local
Is there a charge to return products?
No Amway will pay the costs for the return. Per the installed process you'll be requested to drop your return at the local post office. The given address will allow you to ship the return back without any costs.
How can I make a return?
Returning an order is straightforward
1. Sign in to your account and go to My Office
2. Go to the "Order History" page via My Orders
3. Find the order you want to return and click the Order Details link next to it
4. Click Return and follow the instructions
What will happen if I finally decide to keep the item?
If you finally decide to keep the item please cancel the return under Return Details. Your returns can be found under the Order History and My Returns
Where can I find my receipt/invoice?
Invoices are attached to your shipping confirmation emails. You can also download PDF versions of your invoices from Orders Details which you can access via your My Office. Remember that My Office is available after sign in.